Our Refund and Return Policy is designed to be as straightforward and high-caliber as our products.
Effective Date: March 26, 2026
At Caliber Motivation, we take pride in creating high-quality digital products and made-to-order print-on-demand merchandise. Because many of our products are custom produced after your order is placed, our return policy differs from that of traditional retail stores.
Please read this policy carefully before making a purchase.
Digital Products
All digital products, including printable planners, journals, affirmation cards, templates, downloads, and future digital resources, are non-refundable once they have been delivered or accessed.
Because digital content cannot be returned, we do not offer refunds, returns, or exchanges for digital purchases.
If you experience technical issues accessing your purchase, please contact us at support@calibermotivationco.com, and we’ll gladly help resolve the issue.
Print-on-Demand Products
All apparel, accessories, and other print-on-demand merchandise are produced specifically for your order.
Because each item is made to order, we do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Buyer’s remorse
- Change of mind
- Personal preference
- Accidental orders
Please review all product descriptions, sizing charts, colors, and personalization options carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect due to our error
Please contact us within 30 days of delivery by emailing support@calibermotivationco.com. Include your order number, a brief description of the issue, and clear photographs showing the problem.
Once your claim has been reviewed and approved, we will arrange a replacement at no additional cost.
Replacement Policy
Approved claims for damaged, defective, or incorrectly produced products will generally be resolved by sending a replacement item.
Replacement requests are subject to verification and may require photographs of the damaged or defective product.
Caliber Motivation reserves the right to determine whether a replacement qualifies under this policy.
Refunds
Refunds are issued only when a replacement cannot reasonably resolve the problem or when required by applicable law.
If a refund is approved, it will be issued to the original payment method. Depending on your financial institution, processing times may vary.
Order Cancellations
Because production begins shortly after an order is submitted, we cannot guarantee cancellations or order changes once production has started.
If you need to request a cancellation, contact us immediately at:
support@calibermotivationco.com
If production has not yet begun, we will do our best to accommodate your request.
Shipping Issues
Please ensure that your shipping address is accurate before placing your order.
Caliber Motivation is not responsible for:
- Incorrect shipping addresses entered during checkout
- Packages delayed by the shipping carrier
- Packages marked as delivered by the carrier but reported as missing
- Lost or stolen packages after confirmed delivery
If a shipping issue occurs, we’ll gladly help you work with the shipping carrier whenever possible.
Sizing
Every product includes sizing information whenever available.
Customers are responsible for reviewing the size guide before placing an order.
Because our products are made to order, we cannot replace or exchange products ordered in the wrong size unless the item itself was manufactured incorrectly.
Color Variations
Actual product colors may vary slightly due to:
- Monitor settings
- Mobile device displays
- Printing processes
- Fabric materials
- Lighting conditions
Minor color differences are not considered manufacturing defects.
Contact Us
If you have questions regarding this Refund and Return Policy, please contact us.
Email: support@calibermotivationco.com
We strive to respond to all customer inquiries as quickly as possible.